About DPDzero
DPDzero (www.dpdzero.com) is a full stack Human + AI Collections Platform built for India’s leading lenders and $6trillion credit economy. DPDzero combines AI, automation, and ethical human intervention to help lending institutions accelerate recoveries without compromising on the borrower experience, and put collections on autopilot.
DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed by GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund.
We are a bunch of mavericks who believe in the power of technology simplifying complex problems for humanity. We are driven by purpose and fueled by our passion to change the way India collects. We push boundaries, hustle hard, and celebrate harder. We rely on values of trust, ethics, continuous learning and innovation and choose to be a better version of ourselves every day.
About the Role
We are looking for a Technical Writer with 2-4 years of experience in the B2B Tech SaaS ecosystem to own and evolve our product documentation and knowledge hub. This role requires someone who can translate complex technical concepts into clear, concise, and engaging content for developers, customers, and internal teams.
You will be responsible for maintaining documentation repositories, collaborating with cross-functional teams, and creating technical content ranging from in-depth documentation to technical blogs and release notes.
Key Responsibilities
- Documentation Ownership: Create, edit, and maintain product documentation, API guides, release notes, FAQs, and integration manuals
- Repo Management: Manage and contribute to GitHub repositories for docs, ensuring version control, accuracy, and structure.
- Knowledge Hub: Build and maintain a central documentation hub for developers, customers, and internal stakeholders.
- Content Creation: Write technical snackbites, in-depth blogs, and tutorials that simplify complex concepts for varied audiences to strengthen the tech positioning of the product.
- Collaboration: Work closely with product managers, developers, designers, and support teams to gather inputs and validate technical accuracy.
- Consistency & Quality: Ensure documentation is consistent in tone, structure, and style, while adhering to brand and technical standards.
- Continuous Improvement: Proactively identify gaps in content, suggest improvements, and drive best practices in documentation.
Requirements
- 2 - 4 years of experience as a Technical Writer in a B2B SaaS or technology-first environment.
- Strong grasp of software development concepts, APIs, integrations, and technical terminology.
- Experience with GitHub (or similar version control systems) for documentation management.
- Excellent written and verbal communication skills with the ability to tailor content for both technical and non-technical audiences.
- Proficiency in authoring tools, Markdown, and documentation platforms (e.g., Confluence, GitBook, ReadMe, Docusaurus).
- Ability to manage multiple documentation projects and meet deadlines with attention to detail.
- A portfolio of technical writing samples (documentation, blogs, or tutorials).
- Familiarity with SEO practices for writing and publishing content for better reach and search discoverability
Why Join Us?
- Be part of a growing team that is Building India’s Best Collections Company.
- Own the end-to-end documentation ecosystem, with autonomy and visibility across cross-functional teams.
- Opportunity to work at the intersection of product, engineering, and content - driving real impact on developer and customer experience.
