About DPDzero
DPDzero (www.dpdzero.com) is an AI Collections Company for financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost.
DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed by GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund.
About the role
We are looking for a Technical Writer with 2-4 years of experience in the B2B Tech SaaS ecosystem to own and evolve our product documentation and knowledge hub. This role requires someone who can translate complex technical concepts into clear, concise, and engaging content for developers, customers, and internal teams.
You will be responsible for maintaining documentation repositories, collaborating with cross-functional teams, and creating technical content ranging from in-depth documentation to technical blogs and release notes.
Responsibilities
- Documentation Ownership: Create, edit, and maintain product documentation, API guides, release notes, FAQs, and integration manuals
- Repo Management: Manage and contribute to GitHub repositories for docs, ensuring version control, accuracy, and structure.
- Knowledge Hub: Build and maintain a central documentation hub for developers, customers, and internal stakeholders.
- Content Creation: Write technical snackbites, in-depth blogs, and tutorials that simplify complex concepts for varied audiences to strengthen the tech positioning of the product.
- Collaboration: Work closely with product managers, developers, designers, and support teams to gather inputs and validate technical accuracy.
- Consistency & Quality: Ensure documentation is consistent in tone, structure, and style, while adhering to brand and technical standards.
- Continuous Improvement: Proactively identify gaps in content, suggest improvements, and drive best practices in documentation.
Requirements
- 2 - 4 years of experience as a Technical Writer in a B2B SaaS or technology-first environment.
- Strong grasp of software development concepts, APIs, integrations, and technical terminology.
- Experience with GitHub (or similar version control systems) for documentation management.
- Excellent written and verbal communication skills with the ability to tailor content for both technical and non-technical audiences.
- Proficiency in authoring tools, Markdown, and documentation platforms (e.g., Confluence, GitBook, ReadMe, Docusaurus).
- Ability to manage multiple documentation projects and meet deadlines with attention to detail.
- A portfolio of technical writing samples (documentation, blogs, or tutorials).
- Familiarity with SEO practices for writing and publishing content for better reach and search discoverability
