About Us

Debt collection is a space often seen as outdated, opaque, and frankly, unappealing. Tell someone you work in collections and watch their eyebrows rise. That’s the narrative we’re changing.

At DPDzero, we’re building the future of debt collections—AI-first, ethical, and radically more effective. We’re a team of passionate builders, operators, and technologists on a mission to transform the industry from the ground up.

What We Do

DPDzero is an AI-powered, full-stack collections platform helping India’s leading banks and NBFCs manage delinquencies better, faster, and more ethically. Since launching in 2023, we’ve grown 20x in under two years, partnering with top lenders like RBL Bank, IndusInd, Tata Capital, Unity Bank, and Moneyview.

We’re not just building software—we’re solving one of the most critical and underserved problems in financial services. And we’re doing it with zero-ops execution, intelligent AI agents, and a radically different philosophy around collections.

Overview

This role requires hands-on experience building AI agents in production. 

What you’ll do

• Build and fine-tune the world’s most effective Voice and Chat based AI collections agents.

• Constantly improve the efficacy of the models to improve collections

• Work with multiple Indian languages

• Drive the agent performance to improve collections experience and conversion

• Provide clear visibility into the efficiency of these agents to the business.

Must haves

• Working experience building AI agents (Yes, even if you’re a PM)

• Deep understanding of Voice and Chat based AI models

• Practical understanding of training, finetuning LLMs

• Previous product management experience of 4+ years.

• Strong understanding of language switching and performance

• AI Evals

• Excellent stakeholder management – can align lenders, ops, compliance and tech on a single KPI.

• Comfort navigating ambiguous business rules and tight regulatory constraints.

Good to have

• Previous hands on experience building voice and chat based models.

• Experience pushing AI models to production