Who are we? 

Debt collection is one of the most unglamorous and misunderstood industries, which is also seen as unethical, outdated, and unreliable. Want to understand what that means? Tell your folks that you’re joining a collections company and watch their reaction. That’s the perception we aim to change! 

At DPDzero, we’re a young team of super-enthusiastic, tech-obsessed builders on a mission to redefine the industry and make ethical, AI-driven debt collections the standard going forward. We’re not just tweaking the industry, we’re taking it from human-led to AI-first. 

About DPDzero 

DPDzero is an AI-powered, full-stack collections platform transforming how banks and NBFCs manage loan delinquencies. Started in 2023, we’ve grown 20X in just 24 months—partnering with some of India’s largest lenders including RBL Bank, IndusInd Bank, Unity Small Finance Bank, Moneyview, Tata Capital, and more.

We’re not building a tool—we’re fixing one of the biggest and most ignored problems in banking: debt collections. With our AI agents, data science algorithms, and zero-ops platform, we’re rewriting how collections are done—faster, cheaper, and 10X more ethical than what’s existing today. 

We don’t want to change the collections industry. We want to own it. 

Ready to build the workplace of the future?

You’re the person lenders will love to call, not because things go wrong, but because you make things feel right. You won’t own collections, fix product bugs, or run ops but you’ll stay close to all of them, knowing what’s happening, who’s on it, and when it’ll be resolved. This role is built on customer obsession: making lenders feel heard, informed, and valued. You keep the experience tight, the communication clean, and the relationship warm. It’s the difference between being just another vendor and being the partner the lender trusts. This role is what makes that difference felt.

What You’ll Do

1.Own the End-to-End Partner Experience

• Be the single point of contact for the lender across onboarding, daily updates, escalations, and reviews.
• Track progress across internal teams (dashboards, WhatsApp, field setup, tech) and ensure the lender is never left guessing.
• Deliver a high-touch, high-trust experience from Day 1 not just smooth, but memorable.

 2.Represent the Lender Internally

• Be the voice of the lender inside DPDzero, not filtered, not softened.
• Share sharp, timely feedback on delivery performance.
• Help internal teams focus on what matters and when.

3.Drive Reporting & Review Cadence

• Ensure reports go out like clockwork, daily, weekly or monthly without reminders based on the lenders’ needs.
• Own QBRs and weekly reviews, prep decks, align internal teams, track follow-ups.
• Keep all communication clean, timely, and insight-rich, you don’t just share data, you share confidence.

4.Manage Communication, Not Execution

• Route issues to the right owners field, digital, tech, product.
• Chase till closure and close the loop with clarity and empathy.
• Be proactive, not reactive, if something’s off, you flag it before the lender has to.

5.Curate a Premium, Obsessive Experience

• You don’t just serve partners. You wow them.
• Elevate how we show up, WhatsApp updates, call summaries, QBR decks, thank-you notes, milestone nudges.
• Bring warmth, structure, and delight to every interaction.
• Make lenders feel like they’ve never worked with a partner this attentive before.

6.Retention & Upsell Enablement

• Drive partner satisfaction track CSAT, NPS, and qualitative feedback with rigor.
• Spot upsell/cross-sell signals and loop in Sales at the right time.
• Flag risks early where we’re at risk of churn or need to re-earn trust.
• Be the early-warning system for delivery gaps, so we can fix them before they show up in renewals.



You’ll Thrive in This Role If You:

• Are obsessed with customer happiness not just satisfaction, but delight
• Follow up like clockwork, track every thread, and never let a lender chase you
• Communicate clearly, warmly, and professionally across email, calls, WhatsApp
• Are wired for structure but add heart to every interaction
• Don’t need to own the outcome but deeply care how it lands
• Want your partners to say: “Nobody else treats us like DPDzero does.”

What You Bring

• 6-8 years in customer success, onboarding, or partner-facing delivery, ideally in fintech, lending, collections, or B2B SaaS
• Experience working with BFSI stakeholders (NBFCs, banks, fintechs) and navigating multi-stakeholder environments
• Strong understanding of data integration, onboarding workflows, and SLA-driven execution
• Comfort coordinating across internal teams tech, product, digital, field, without losing the thread
• Excellent communication and relationship-building skills

Why join DPDzero?

• You’ll manage relationships with some of India’s top lenders from Day 1
• You’ll work closely with ops, product, field, and leadership there’s no red tape here
• This isn’t a backend support role, it’s a partner-facing, trust-building one
• You’ll get to shape how lenders experience collections and what they expect from their partners going forward
• And yes, the early team benefits: speed, learning and ownership

If this feels like the challenge you’ve been waiting for, let’s build something legendary together.