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Grievance mechanism
Last updated: July 2023


To make the Company’s redressal mechanism more effective, a structured flow has been built catering to all the services and products provided by DPDzero, its Subsidiaries, Business Partners, and Associates, including Business Correspondents or any other entity.

Grievance Procedure

In case of any grievance, customers can intimate and record their complaints/grievances for a resolution by writing an email/sending a formal complaint to our Grievance Redressal Officer:

Grievance Officer