Our advisors. Your collections.
DRA-certified telecalling advisors - trained, managed, and monitored by us. Language-matched, performance-tracked, full compliance guaranteed.
Optimised for results
Our advisors, our tools, our management - your results
Dialog operating model
What our advisor ops handle on every portfolio.
Language-matched advisors
We assign advisors who speak your borrowers' language - Hindi, Tamil, Kannada, Marathi, Bengali, and more.
Dialog action
Assigned to language-matched advisor
Smart lead routing
DPD-GPT scores each account and routes high-probability leads to our best closers. Low-value calls go to automation.
Dialog action
Best closer gets the lead first
Full borrower context
Our advisors see payment history, previous conversations, and promises made - before the borrower picks up.
Dialog action
Advisor starts with full account context
Real-time supervision
Our supervisors monitor calls live, intervene when needed, and coach advisors for continuous improvement.
Dialog action
Supervisor listens, intervenes, or coaches
Performance guaranteed
We track every metric - contact rates, PTP conversion, resolution rates. You see the dashboard, we own the outcomes.
Compliance managed
DRA-certified advisors. RBI guidelines, call timing rules, DNC compliance - all handled. Every call recorded and auditable.
Dialog operating model
Advisors, routing, supervision, and compliance managed as one system.
Advisor operating sequence
We match the borrower, prioritize the lead, equip the advisor, and supervise the conversation in real time.
Dialog is handling
Language-matched advisors
We assign advisors who speak your borrowers' language - Hindi, Tamil, Kannada, Marathi, Bengali, and more.
Signal
Tamil-speaking borrower in Chennai
Dialog action
Assigned to language-matched advisor
Supervision loop
Performance guaranteed
We track every metric - contact rates, PTP conversion, resolution rates. You see the dashboard, we own the outcomes.
Compliance managed
DRA-certified advisors. RBI guidelines, call timing rules, DNC compliance - all handled. Every call recorded and auditable.
We strategise with data
We design calling strategies for your portfolio - by segment, language, time, and intensity
Schedule strategies across time slots, languages, and advisor groups
Our advisors are mapped to your borrowers
We match advisors to your portfolio by language, location, and skill level
Advisor Management: 2026-February-Allocation
Simplified representation of Dialog's advisor management interface
We see all, all the time
We track every advisor, every call, every outcome - in real-time
Simplified representation of Dialog's live monitoring dashboard
Advisors, supercharged
Every advisor gets a unified workspace — WhatsApp conversations, pipeline view, and a full account list, all in one place.
Track every borrower across collection stages
Simplified representation of Dialog's advisor workspace
Operations at scale
We run millions of calls across processes. You see the results.
CPM by Process
Scale telecalling. Compliantly.
Trained advisors, proven processes, transparent reporting. You focus on lending.
Talk to us