Our voice agent Tara AI runs thousands of collection calls for you daily. Captures Promise-to-Pay, sends links, handles objections. You get the outcomes without the headcount.
We handle the calls, the conversations, the follow-ups - you see the results
"I already paid" → Tara checks records and responds. "Call me later" → She schedules a callback. You don't lift a finger.
When a borrower commits to pay, Tara captures the date, amount, and sends an instant payment link - automatically.
Hindi, English, Telugu, Tamil, Kannada, Marathi - Tara switches languages mid-call if needed. You don't hire for each region.
Complex cases, hostile responses, legal threats - Tara routes to your team with full context. You handle only what matters.
10,000 concurrent calls. Same quality across calls. You don't manage shifts or overtime.
Call patterns, successful approaches, regional preferences - Tara learns from every conversation. You benefit automatically.
Listen to Tara handle a collection call across 5 languages
Lender approved conversation workflows
Every borrower segment is different.
Ops pods pair your DPD logic with Tara, then push updates after every review cycle.
Blueprint
Guardrails
Dials with lender CLI + borrower intel injected
Greets in borrower language, validates DOB + loan id
Explains overdue EMI with last promise + outstanding
Handles objections using lender-approved rebuttals
Live builder log
Every decision is captured + routed instantly
DPD Bucket Logic
31–60 DPD gets multilingual prompts
PTP Capture
Promise logged, payment link fired via SMS & WhatsApp
Escalation Note
Hostile tone flagged, clip + transcript sent to agent
Actual workflows run hundreds of these branches with lender controls
Multi-agent conversation AI
100+ custom agents cover every scenario, handing off context mid-call.
Orchestrator Agent
The conductor of every call. Listens to every exchange, meters tone + latency, and routes context between specialist agents in real time so borrowers feel one continuous conversation.
Pre-call
Borrower Identifier Agent
Confirms CLI, bureau and contact graph before any call logic fires.
Maintain Balance Agent
Soft pre-due check that confirms enough balance before mandate triggers.
Conversation
First-Party Conversation Agent
Runs the main script, injects personalization, escalates when flagged.
Third-Party Conversation Agent
Handles co-borrowers or guarantors with compliant disclosures.
Financial Distress Agent
Detects hardship signals and routes to softer plans instantly.
On-call Assistant Agent
Guides borrowers step-by-step through in-app payments and shares compliance prompts.
Negotiation & resolution
Payment Negotiator Agent
Offers structured settlements, matches lender guardrails.
Settlement Negotiator Agent
Pushes settlement offers for deep-delinquency buckets with lender approved guardrails.
Restructuring Agent
Builds new payment plans, secures approvals, and confirms documentation.
Dispute Logger Agent
Captures penalty or fee disputes and escalates with full transcript context.
PTP lifecycle
PTP Verifier Agent
Validates payment proofs and marks accounts as cured.
Broken PTP Agent
Re-enters when promises slip, references past commitments.
Human-in-the-loop learning
Our telecalling unit runs live borrower calls daily. We take the best-performing clips, tag the objection handling and tone that landed, and feed those learnings back into each agent so Tara keeps adapting to your borrower base.
Need a new scenario? We spin up bespoke agents — FraudFollowUpAgent, SoftPromiseCoach, LegalHoldMessenger, and more — in days.
Optimization Stack
Every campaign runs a full CI/CD loop — from human-sourced baselines to live eval — so Tara keeps getting sharper with every cycle.
Segment by DPD bucket, product, and region. Pull winning transcripts from human call ops as the baseline.
Write branches, objection handlers, and tone modules. Human ops authors every variant.
Human pods battle-test rebuttals head-to-head. Tara only passes when she beats a live agent 3 days straight.
Deploy to live borrower calls. Conversion rates, PTP capture, and drop-off tracked in real time.
LLM judge scores empathy, persuasion, and compliance. Speech metrics flag lag, silence, and accent drift.
Senior reviewers audit escalations and edge cases. Findings feed directly back into Plan.
Every cycle completes the loop. Findings from QA rewrite the next Plan — the pipeline never stops.
Conversion rate
Live call outcomes
PTP rate
Promise-to-pay capture
Human transcripts
Call ops baseline
Objection win rate
Head-to-head test results
Silence & lag
Speech quality metrics
Escalation patterns
QA audit logs
Every signal flows back into the pipeline. Tara does not improve on synthetic benchmarks — only on what works in real collections.
We run voice collections for 30+ lenders. Millions of conversations.
Daily averages across 30+ lender portfolios
Send us a sample portfolio. We'll run calls and you judge the quality.